Terms & Conditions of Sale

Terms & Conditions of Sale


All orders are accepted, and goods supplied subject to our quotations and the following terms and conditions. These conditions may not be modified or varied unless ISET UK Fire and Security DistributionLtd (or any of its subsidiaries) (hereinafter referred to as “the Company”) agrees to this in writing and only then with an endorsed signature of a director of the Company. The Contracts of Sale will be on the conditions contained herein and the customer will be taken to have waived the special purchase conditions, if any, on their purchase order.


The Company shall use its best endeavours to deliver by the date specified, but shall be under no liability whatsoever for delay or consequence thereof, however caused. When delivery is delayed for reasons attributed to the Purchaser or its Agents, storage and any other additional costs will be charged to the Purchaser. The goods will be at the Purchasers risk from the date of commencement of such delay. The original delivery date shall be the date of commencement of the guarantee and ISET UK Fire and Security Distribution Ltd may invoice the price on the original delivery date.


The customer indemnifies the Company and any of its subsidiaries against discontinuing any product or making design changes which they believe are necessary.


All prices quoted are strictly net unless otherwise quoted. Whilst every endeavour will be made to maintain the prices quoted, The Company maintains the right to change price without prior notice.

This will include the right to change prices without prior notice in order to cover the following:

  1. Currency fluctuations, which increase the cost to the Company of materials or goods.
  2. Extra costs incurred as a result of cancellation, alteration, and postponement or rescheduling of orders.
  3. Carriage will be arranged at the Purchaser’s request and expense.
  4. Release documentation and Certificates of conformity for goods supplied from bonded stock will normally be provided free of charge.
  5. The Company reserves the right to deliver in more than one consignment and to invoice each consignment separately and each invoice shall constitute a contract in its own right.
  6. Purchasers outside of the UK are responsible at their own expense, for obtaining any import licence required in the country of destination.
  7. The Company is responsible for seeking any necessary licence to export the goods from the UK, unless the Purchaser’s office issuing the order is located in the UK.


          No liability shall result from goods that have been used by the customer in any way at variance with the manufacturer’s instructions. It is the responsibility of the customer to ensure that the manufacturer’s specifications are adhered to. THIS INCLUDES without limitation moisture sensitive devices which are purchased without a sealed original manufacturer dry pack and must be correctly dried prior to use. Please refer to the manufacturer’s guidelines for the required bake time and temperature. Failure to observe this precaution will invalidate any warranty offered by the Company. Any technical advice or service given by the Company, shall not amount to a warranty as to fitness for any purpose, other than in accordance with the manufacturer’s specifications. It is the buyer’s/customer’s responsibility to ensure prior to purchasing any product from the Company that they have undertaken all necessary due diligence and satisfied themselves that the goods are fit for their intended purpose and/or meet their required specifications.


          If your order is for scheduled deliveries or is for “long” delivery dates (i.e. in excess of 6 weeks after order confirmation is provided by us), then this clause shall apply. You will be notified in our Order confirmation accordingly. Orders can only be accepted for scheduled/long delivery where the line value of each shipment is economically viable. Customers placing orders with the Company must accept delivery of the total order within one year of the date of the order (unless otherwise stated in the order confirmation). In the event of the customer wishing to suspend deliveries, the Company requires thirty days notice in writing to this effect. Such a suspension will be to a maximum period of 60 days, after such, deliveries will be resumed at the normal rate. Customers may not cancel a scheduled/long delivery or part thereof unless as set out below. In this respect the agreement to supply goods to you will be Non-cancellable and Non-Refundable “NCNR”. However, the Company may at its sole and absolute discretion allow you to cancel any scheduled/long delivery but may invoice you up to 30% of the cost of the goods or services involved. Alternatively, the Company may refuse to accept any cancellation, or request of deferment, or suspension of delivery, or deliveries made by the Customer, in respect of non-stock items purchased specifically to fulfil a customer’s order under this clause.

          You may cancel the Scheduled/Long delivery only in any one of the following circumstances provided always that the Company is notified in writing of the proposed cancellation within 30 days following

          delivery to you by the Company: –

          In addition, the following terms shall also apply to an NCNR purchase; –


          Customers paying for Goods or Services over the phone must abide by the following terms:

          1. supply a completed Account Form
          2. list a business email address (i.e not a gmail/yahoo/microsoft domain)
          3. list a landline phone number
          4. first orders must be paid by Bank Draft.

          Cheques and Bank Drafts should be made out as payable to ISET UK Fire and Security Distribution Ltd Only where expressly agreed, payments for sales shall be net 30 days end of month following the date of the invoice, these terms will be subject to the receipt of satisfactory references. All other payments shall be by Telegraphic Transfer in advance, or Bank Draft or other mutually agreed terms. Time of payment is of the essence of this contract or any subsequent contracts entered into under these terms. If you fail to pay any invoice when it falls due and there are other later transactions between us under these terms then, at the Company’s sole and absolute discretions, any agreed credit terms for any subsequent contract may be disregarded by the Company should any step be undertaken to recover any outstanding amount due to us (i.e. all credit terms will be revoked and the full balance will become due at that time). If the Customer fails to make any payment due to the Company under this agreement by the due date for payment (in accordance with our payment terms of 30 days from the end of month of invoice), then the Customer shall pay interest on the overdue amount in accordance with the Late Payments of Commercial Debts Act 1998 (as amended). Such interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. The Customer shall pay the interest together with the overdue amount. The Supplier reserves the right to refer any overdue amount to a third party agency or firm for collection and to add all and any costs associated with such referral to the overdue amount. This clause shall not apply to payments that the Customer disputes in good faith. Additional costs of collection of any outstanding balances may also be charged pursuant to the scale of compensation charges allowed under the Late Payment of Commercial Debts (Interest) Act 1998 for each qualifying transaction as an individual item.

          The risk in the Goods shall pass to the Customer on completion of delivery. Title to the Goods shall not pass to the Customer until the Supplier has received payment in full (in cash or cleared funds) for:

          1. the Goods; and
          2. any other Goods or Services that the Supplier has supplied to the Customer.

          Until title to the Goods has passed to the Customer, the Customer shall:

          1. hold the Goods on a fiduciary basis as the Supplier’s bailee;
          2. store the Goods separately from all other goods held by the Customer so that they remain readily identifiable as the Supplier’s property;
          3. not remove, deface or obscure any identifying mark or packaging on or relating to the Goods;
          4. maintain the Goods in satisfactory condition and keep them insured against all risks for their full price from the date of delivery;
          5. notify the Supplier immediately if it becomes subject to any of the events listed in clause 8.2; and
          6. give the Supplier such information relating to the Goods as the Supplier may require from time to time,
          7. grant the Company right to enter into the Customer’s premises to recover any goods not yet paid for or paid for only in part. but the Customer may resell or use the Goods in the ordinary course of its business.

                    If before title to the Goods passes to the Customer the Customer becomes subject to any of the events listed in clause 7.2, or the Company reasonably believes that any such event is about to happen and notifies the Customer accordingly, then, provided that the Goods have not been resold, or irrevocably incorporated into another product, and without limiting any other right or remedy the Company may have, the Supplier may at any time require the Customer to deliver up the Goods and, if the Customer fails to do so promptly, enter any premises of the Customer or of any third party where the Goods are stored in order to recover them.


                    If the Customer becomes subject to any of the events listed in clause 7.2, or the Company reasonably believes that the Customer is about to become subject to any of them and notifies the Customer accordingly, then, without limiting any other right or remedy available to the Company, the Company may cancel or suspend all further deliveries under the Contract or under any other contract between the Customer and the Company without incurring any liability to the Customer, and all outstanding sums in respect of Goods delivered to the Customer shall become immediately due.

                    7.2. For the purposes of clause 8.1, the relevant events are:

                    1. the Customer suspends, or threatens to suspend, payment of its debts, or is unable to pay its debts as they fall due or admits inability to pay its debts, or (being a company) is deemed unable to pay its debts within the meaning of section 123 of the Insolvency Act 1986, or (being an individual) is deemed either unable to pay its debts or as having no reasonable prospect of so doing, in either case, within the meaning of section 268 of the Insolvency Act 1986, or (being a partnership) has any partner to whom any of the foregoing apply;
                    2. the Customer commences negotiations with all or any class of its creditors with a view to rescheduling any of its debts, or makes a proposal for or enters into any compromise or arrangement with its creditors [other than (where the Customer is a company) where these events take place for the sole purpose of a scheme for a solvent amalgamation of the Customer with one or more other companies or the solvent reconstruction of the Customer];
                    3. (being a company) a petition is filed, a notice is given, a resolution is passed, or an order is made, for or in connection with the winding up of the Customer, other than for the sole purpose of a scheme for a solvent amalgamation of the Customer with one or more other companies or the solvent reconstruction of the Customer;
                    4. (being an individual) the Customer is the subject of a bankruptcy petition or order;
                    5. a creditor or encumbrancer of the Customer attaches or takes possession of, or a distress, execution, sequestration or other such process is levied or enforced on or sued against, the whole or any part of its assets and such attachment or process is not discharged within [14] days;
                    6. (being a company) an application is made to court, or an order is made, for the appointment of an administrator or if a notice of intention to appoint an administrator is given or if an administrator is appointed over the Customer;
                    7. (being a company) a floating charge holder over the Customer’s assets has become entitled to appoint or has appointed an administrative receiver;
                    8. a person becomes entitled to appoint a receiver over the Customer’s assets or a receiver is appointed over the Customer’s assets;
                    9. any event occurs, or proceeding is taken, with respect to the Customer in any jurisdiction to which it is subject that has an effect equivalent or similar to any of the events mentioned in clause 8.2(a)to clause 8.2(h) (inclusive);
                    10. the Customer suspends, threatens to suspends, ceases or threatens to cease to carry on all or substantially the whole of its business;
                    11. the Customer’s financial position deteriorates to such an extent that in the Company’s opinion the Customer’s capability to adequately fulfil its obligations under the Contract has been placed in jeopardy; and
                    12. (being an individual) the Customer dies or, by reason of illness or incapacity (whether mental or physical), is incapable of managing his or her own affairs or becomes a patient under any mental health legislation.

                                        7.3. Termination of the Contract, however arising, shall not affect any of the parties’ rights and remedies that have accrued as at termination. Clauses which expressly or by implication survive termination of the Contract shall continue in full force and effect.

                                        8. SHORTAGES

                                        Shortages must be notified both to the Company and the delivery carrier where applicable, within 48 hours of receipt of the goods, or in cases of non-delivery, as soon as reasonably possible, but not later than 7 days after receipt of Account Statement showing the delivery. No responsibility for non-delivery or delivery shortages can be accepted by the Company after expiry of these times and the customer shall be liable for payment for the goods in default of compliance with this clause.

                                        9. RETURNS/ORDER CANCELLATIONS

                                        Once goods are ordered the order may not be cancelled without incurring cancellation fees if the Company has committed to purchasing the goods for the customers use. Ordered and delivered goods may only be returned to the Company with the consent of a director of the same by issuing a RMA number. Goods returned or Orders cancelled prior to delivery by the Company as “Not Wanted”, “Incorrectly Ordered” or “Duplicated Orders” or any other reason resulting from “Confirmation of Order”, not being endorsed to that effect, will be subject to a 20% charge of the total value of the goods returned or order cancelled. In any event, not less than an amount equal to our processing cost. All returns must be requested within 30 days of the initial purchase date. Any goods that have been approved by the Company for return must be received within 14 days of the approval. Any goods approved for return MUST be returned in their original condition which, for the avoidance of doubt, includes the original packaging. Failure to comply with any of these conditions will invalidate the return, unless later authorised in writing by a director of the Company. Goods should not be retained for handing to our representative at the time of their next visit, whenever that might be. Non– stock items, special price deals and items purchased specifically to a Customer’s requirements will not be subject to credit or exchange under any circumstances whatsoever (whether delivered by the Company to the Customer or not).

                                        10. GUARANTEES AND WARRANTIES

                                        The Company guarantees that subject to the conditions in clause 11, we will replace goods sold or refund the purchase price for a period of 30 days from the date of dispatch, but only for any items with defects caused by faulty materials or workmanship.

                                        11. REMEDIES AND DAMAGES

                                        The Company shall not incur any liability under the above warranty, outlined in clause 10 unless it is promptly notified in writing upon discovery by the customer that such goods do not conform to specification, and the appropriate invoice number and date of purchase is supplied. Once an RMA number has been issued the alleged defective goods are to be returned to the Company, carriage prepaid within 14 days. Examination by the Company or its appointed officer of the goods shall be undertaken to confirm whether the alleged defect exists and has not been caused by misuse, neglect, method of storage, faulty installation, handling, testing or repair, or by alteration or accident. The Company’s liability shall be limited to replacing the goods or issuing credits, at its option, for any goods returned within 30 days of the date of dispatch. The Company shall not be liable for incidental or consequential damages for non-compliance with the requirements set out above including, but not limited to, the costs or removal and reinstallation of goods, loss of goodwill, loss of profits of use. If these requirements are not complied with, our guarantee shall not apply and we shall be discharged from all liability arising from the supply of defective goods.

                                        12. COUNTRY OF ORIGIN

                                        Unless otherwise confirmed, nothing in our publications is to be taken as a representation of the source of origin, or manufacture, or production of the goods and part thereof.

                                        13, QUOTATIONS

                                        Quotations are dated and are valid for thirty days from that date, unless otherwise stated.

                                        14. PATENTS AND COPYRIGHT

                                        Products offered for sale by the company may be the subject of patents or other such protective devices.

                                        15. CONFIDENTIALITY

                                        Both the Company and the Customer shall each keep confidentiality and shall not without the prior consent, in writing of the other, disclose to any third party, any technical or commercial information, which it has acquired from the other as a result of discussions, or negotiations and other communications between them relating to the goods and the order.

                                        16. DESCRIPTION OF GOODS

                                        All specifications, drawings and particulars of weights, dimensions, capacity or other details provided by the Company are intended to give a general idea of the goods, but will not form part of the contract. If the description of any Goods, in any correspondence, leaflet, invoice or catalogue varies from that of the manufacturer’s description, the manufacturer’s description shall be deemed to be the correct description and shall take precedence over the description provided by the Company. The manufacturers description is available (this may exclude obsolete parts) from the Company on request and it is the customers responsibility to ensure that they have a copy of this prior to placing any order. Goods will be supplied to the manufacturer’s specification and finish, as were in force at the time of manufacture and date of initial distribution or later distribution, may apply. The description of the Goods by the Company has been given by way of identification only and the use of such description shall not constitute a sale by description. The Company can only advise on RoHS compliance based on information given to us by our supplier, and is not liable or responsible whatsoever for any parts that do not conform to this legislation. The Company will use reasonable endeavours, to ensure the accuracy of technical data or literature relating to the goods in question, but the Company accepts no liability in contract, including negligence, or breach of statutory duty, or otherwise for any damage or injury arising directly or indirectly, from any error or omission in such technical data or literature.

                                        17. LIMITATION OF LIABILITY

                                        Goods sold by the Company are not authorised to be used in life support equipment or for applications in which the failure or malfunction of the goods would create a situation in which personal injury or death could occur. Any such use or sale of goods by the Company is at the sole risk of Buyer/customer. In no event is the Company liable to the Buyer or any third party for any liability, claims, obligations, damages, costs, or expenses, including without limitation, any direct, indirect, special, incidental, or consequential damages (including lost profits, business losses, personal property damage, personal injury, and death) arising out of or relating to the sale of goods by ISET UK Fire and Security Distribution Ltd to the Buyer. The Buyer assumes full liability for, all personal injury and property damage connected with the handling, transportation, possession, processing, repackaging, further manufacture, or other use or resale of goods, whether the goods are used along or in combination with any other material.

                                        18. FORCE MAJEURE

                                        The Company shall have no liability in respect of failure, or delay in delivery, or in performance, of any obligations under the contract, due to any cause outside of the control of the Company.

                                        19. EXPORT CONTROL REGULATIONS

                                        The Company shall in no circumstances be liable for any damage, or loss, or claim however occasioned by an act or omission on the part of the Purchaser, in contravention of any regulations issued by the United States Government concerning the export of goods, services or technology. Any goods supplied by the Company, whose re-export at the time of sale by the Purchaser is known and restricted by any aforementioned regulations. The goods shall not be exported to the Purchaser, without prior approval of the relevant authorities, concerned with the administration of such regulations. The Company will not accept or process any orders for goods and associated services, that are directly or indirectly destined for countries, where a NATO, UN or EU embargo is in force for such product categories.

                                        20. TERMINATION

                                        If the Purchaser commits any breach of the Terms and Conditions of Sale, (as detailed herein), or suffers distress or execution or becomes insolvent or commits an act of bankruptcy, or enters into any arrangement or composition with his creditors, or goes or is put into liquidation (other than solely for amalgamation, or reconstruction while solvent) or if a receiver, or administrator is appointed over any part of the Purchasers business, the Company may without prejudice to any other rights which may have accrued, or which may accrue, terminate any contract which may be in force, summarily without giving any notice thereof.

                                        21. EXPORT BUSINESS

                                        These Terms and Conditions of Sale do apply to all Export Transactions.

                                        22. LAW

                                        All questions relating to any quotations or contracts of sale, subject to these conditions or agreed amendments to these conditions shall be determined in all respects by the Laws of England and the parties irrevocably submit to the jurisdiction of the English Courts.

                                        23. DIVISIBILITY

                                        We may deliver goods in seperate instalments. Each seperate instalment will be invoiced and paid for in accordance with the provisions of these terms. Each instalment delivery will be a separate contract and no cancellation or termination by either party of any one contract relating to an instalment will entitle you to repudiate or cancel any other contract or instalment. Each invoice we raise to you will be repayable in full, without deduction or set off, per our standard terms. You agree that you will not be entitled to set off any claim against an invoice for any goods or services which are not the subject matter of that invoice. If you intend to make a claim for set off against an invoice you must notify us in writing within 3 days of delivery.


                                        Securigard Alarms

                                        We cannot say enough about the service at ISET UK. Our account manager is in constant contact ensuring that we are kept up to date with special offers, new products etc. Other suppliers do not offer this service to this level.

                                        Securigard Alarms

                                        We cannot say enough about the service at ISET UK. Our account manager is in constant contact ensuring that we are kept up to date with special offers, new products etc. Other suppliers do not offer this service to this level.

                                        Securigard Alarms


                                        My account manager is very well informed about all aspects of the business, but most importantly his technical understanding of the products they sell is extremely proficient


                                        I was recently introduced to ISET UK through a third party supplier. The first thing that is apparent is that my account manager is very well informed about all aspects of the business, but most importantly his technical understanding of the products they sell is extremely proficient. As an electronics engineer and business owner, I often have detailed questions relating to technical performance and operational capabilities of the products I am looking to use.

                                        More recently I have broadened the conversation to a much larger portfolio of products and I am delighted that ISET UK are able to source these for me (and even hold significant stocks). So I now have a one-stop-shop for all my security products with competent technical backing… what more can I ask for?


                                        Barrier Alarms

                                        Any orders I place I receive next day even though I’m based in Scotland. I have many times previously and will continue to recommend ISET UK to anyone looking for a great product and prices.

                                        Barrier Alarms

                                        I have been using ISET UK for all my security products since 2018. My account manager keeps me up to date with all new products and any special offers they have.

                                        Any orders I place I receive next day even though I’m based in Scotland. I have many times previously and will continue to recommend ISET UK to anyone looking for a great product and prices.

                                        Barrier Alarms

                                        Tutum Home

                                        We were given a thorough step-by-step panel installation and set-up guide over the phone and explained how to update and optimize the system to personal needs – extremely great customer service and a dedicated account manager to have on board!

                                        Tutum Home

                                        ISET UK we’re extremely helpful in explaining the new panel, it’s features and additional products.

                                        We were given a thorough step-by-step panel installation and set-up guide over the phone and explained how to update and optimize the system to personal needs – extremely great customer service and a dedicated account manager to have on board!

                                        Really pleased with the overall experience and products on offer.

                                        Tutum Home