Once goods are ordered the order may not be cancelled without incurring cancellation fees if the Company has committed to purchasing the goods for the customers use. Ordered and delivered goods may only be returned to the Company with the consent of a director of the same by issuing a RMA number.
Goods returned or orders cancelled prior to delivery by the Company as “Not Wanted”, “Incorrectly Ordered” or “Duplicated Orders” or any other reason resulting from “Confirmation of Order”, not being endorsed to that effect, will be subject to a 20% charge of the total value of the goods returned or order cancelled. In any event, not less than an amount equal to our processing cost.
All returns must be requested within 30 days of the initial purchase date. Any goods that have been approved by the Company for return must be received within 14 days of this approval.
Any goods approved for return MUST be returned in their original condition which, for the avoidance of doubt, includes the original packaging. Failure to comply with any of these conditions will invalidate the return, unless later authorised in writing by a director of the Company. Goods should not be retained for handing to our representative at the time of their next visit, whenever that might be.
Non– stock items, special price deals and items purchased specifically to a Customer’s requirements will not be subject to credit or exchange under any circumstances whatsoever (whether delivered by the Company to the Customer or not).